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We enrich lives by providing compassionate care and amazing service to every life we touch.

Service Obstacle System

The Service Obstacle System (SOS) at OSU Medicine is an online problem resolution system designed for clinic, faculty and staff members to identify obstacles that impede our ability to provide excellent service. The SOS serves as a method for identifying opportunities for improvement/excellence that are large in scope, recur, and affect more than one person. OSU Medicine employees submit a service obstacle. An administrative committee will review submitted service obstacles and develop solutions for any issues identified. Status updates and solutions made towards resolving service obstacles will be shared and communicated. The administrative team here at OSU Medicine have set service standards for all employees. These service standard are safety, courtesy, presentation and efficiency. If you believe an obstacle you are facing could possibly effect one of these standards please submit and SOS. The SOS team here at OSU Medicine is here to help.
Service Excellence Official Logo 2022

Training Dates

OSU has made a commitment to ensure all executives, chairs, faculty, residents and staff remain trained and focused on service excellence. The Service Excellence Team has been offering training to all new employees of OSU Medicine and annual refresher courses as needed. 


You can register to attend on the TMS at when those courses are made available.

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