The Service Obstacle System (SOS) at OSU Medicine is an online problem resolution system designed for clinic, faculty and staff members to identify obstacles that impede our ability to provide excellent service. The SOS serves as a method for identifying opportunities for improvement/excellence that are large in scope, recur, and affect more than one person. OSU Medicine employees submit a service obstacle. An administrative committee will review submitted service obstacles and develop solutions for any issues identified. Status updates and solutions made towards resolving service obstacles will be shared and communicated. The administrative team here at OSU Medicine have set service standards for all employees. These service standard are safety, courtesy, presentation and efficiency. If you believe an obstacle you are facing could possibly effect one of these standards please submit and SOS. The SOS team here at OSU Medicine is here to help.